Order Processing

• All orders placed before 1:00 PM EST (Monday–Friday) are shipped the same business day.

• Orders placed after 1:00 PM EST or on weekends/holidays will be shipped the next business day.

• You will receive a confirmation email with tracking details once your order has been shipped.

Tracking & Carrier Acceptance

• Tracking information is provided once a shipping label has been created. Tracking may take several hours to update after the package is transferred to UPS. A tracking number or “Label Created” status does not necessarily mean the package has been scanned into the UPS network yet.

Shipping Methods

• We ship all orders via UPS to ensure fast and reliable delivery.

• At checkout, you may select from available UPS shipping options with calculated rates.

• Expedited shipping is available for an additional fee.

Delivery Times

• Standard UPS Ground delivery typically takes 2–5 business days within the continental U.S.
• Expedited options (Next Day Air, 2nd Day Air, etc.) are available and displayed at checkout.
• UPS transit times are based on business days, not calendar days. Saturdays, Sundays, and carrier-observed holidays generally do not count as transit days.
• The shipping method selected at checkout refers to the carrier’s estimated transit time after the package has been tendered to UPS, not the number of calendar days from when the order is placed or payment is submitted.
• For example, an order shipped Friday using UPS 2nd Day Air should not be expected to arrive Sunday. Likewise, Next Day Air selected for a Friday shipment does not necessarily include Saturday delivery.

• Package Ships	Next Day Air*	2nd Day Air*
  Monday	Tuesday	Wednesday
  Tuesday	Wednesday	Thursday
  Wednesday	Thursday	Friday
  Thursday	Friday	Monday
  Friday	Monday	Tuesday

  Estimated delivery schedule assumes standard UPS business-day transit with no carrier-observed holidays or service disruptions. Saturday delivery may be available for certain UPS services and destinations but should not be assumed unless specifically indicated.

• Delivery dates provided by UPS are estimates and may be affected by weekends, holidays, weather, service disruptions, or other circumstances outside of our control.

Shipping Rates

• Shipping costs are calculated automatically at checkout based on weight, destination, and selected service.

• Free shipping may be offered on promotional orders, subject to terms.

International Shipping

• At this time, we do not ship internationally.

Lost or Delayed Packages

• MADDOG Peps is not responsible for carrier delays or delivery dates that differ from a customer’s expected arrival date due to weekends, holidays, weather, service disruptions, or other circumstances outside of our control.

• If your package is delayed, please contact UPS directly with your tracking number.

• In the rare case of a lost shipment, please contact us within 7 days so we can assist in filing a claim.

Address Accuracy

• Please ensure your shipping information is correct before placing your order.

• We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.